Client Overview
UK based Audio Video distribution company
Business Need
- The client had a traditional physical button operated Audio Video Multiplexer. They wanted to make it IoT enabled with full fledged Remote Management of all the devices with features ranging from remote reboot to OTA to troubleshooting
- They also had a requirement of supporting voice commands via Amazon Alexa
Plexusbit Contribution
- Redesigned and redeveloped Device software based to support device discovery, cloud connectivity and cloud agent to facilitate remote access to device
- Device component for collecting diagnostics for remote troubleshooting
- End to end cloud support based on open source cloud to perform device management and support voice commands
- Developed Remote Management System from scratch to work with open source cloud for remote debugging
- Intelligent anomaly detection and generating Email based Alerts
- Multiple Amazon Alexa Skills to suit the different customer scenarios
- OTA manager to support device software upgrades in phases and faster with downtime of less than 2 minutes. It also supported revert and retry functions
- Support for API integration for seamless adaptation in home based entertainment devices ecosystem
Business Impact
- Huge 80% reduction in after sales maintenance cost
- Launching of the product in other continent due to Remote Access Management
- Recipient of multiple innovation awards and becoming a pioneer in the industry by being the first one to showcase Amazon Alexa enabled product in EI Live! and gaining a competitive edge
Solution Diagram
If want to build an IoT solution for an electronic device or have IoT project that you’d like to discuss, please feel free to contact us