Last Updated: June 25, 2025
1. Introduction
Plexusbit Software (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or engage with us in any capacity.
By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. This policy applies to all users of our services worldwide.
2. Information We Collect
2.1 Personal Information
We may collect personally identifiable information that you voluntarily provide to us, including but not limited to:
- Name and contact information (email address, phone number, mailing address)
- Company name and job title
- Account credentials (username and password)
- Payment and billing information
- Communication preferences
- Any other information you choose to provide
2.2 Technical Information
We automatically collect certain information when you use our services:
- IP address and location data
- Browser type and version
- Operating system
- Device information
- Usage data and analytics
- Cookies and similar tracking technologies
- Log files and server data
2.3 Service and Application Data
When you use our services, we may collect:
- Device identifiers and hardware information
- Performance metrics and analytics
- System logs and diagnostic information
- Usage patterns and feature utilization
- Network connectivity data
- Location data (where applicable and with consent)
- Integration data with third-party platforms
- Configuration and settings information
3. How We Use Your Information
We process the collected information for the following legitimate business purposes:
- Delivering and maintaining our services
- Managing user accounts and processing transactions
- Providing customer support and technical assistance
- Enhancing service performance and developing new features
- Ensuring platform security and preventing unauthorized access
- Fulfilling legal and regulatory obligations
- Conducting business analytics and performance measurement
- Communicating service updates and promotional offers (with appropriate consent)
- Facilitating system troubleshooting and optimization
4. Information Sharing and Disclosure
We may share your information in the following circumstances:
4.1 Service Providers
We may engage qualified third-party service providers to support our business operations, including:
- Cloud infrastructure and hosting services
- Payment processing and financial services
- Analytics platforms (including Google Analytics)
- Customer relationship management systems
- Technical support and maintenance providers
- Communication and marketing platforms
4.2 Legal and Regulatory Compliance
We may disclose your information when legally required or to:
- Respond to valid legal processes, court orders, or government requests
- Protect and defend our rights, property, and legitimate interests
- Investigate and prevent fraudulent, unauthorized, or illegal activities
- Enforce our terms of service and other applicable agreements
4.3 Corporate Transactions
In connection with any merger, acquisition, restructuring, or sale of assets, personal information may be transferred or assigned as part of such transaction, subject to appropriate confidentiality protections.
5. Data Security
We maintain comprehensive technical, administrative, and physical safeguards designed to protect your information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:
- Industry-standard encryption for data transmission and storage
- Multi-layered access controls and authentication protocols
- Regular security assessments and vulnerability testing
- Comprehensive staff training on data protection practices
- Established incident response and breach notification procedures
While we implement robust security measures, please note that no system can guarantee absolute security, and we cannot ensure complete protection against all potential threats.
6. Data Retention
We retain personal information for the duration necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by applicable law. When determining retention periods, we consider:
- The nature and sensitivity of the information
- Potential risks from unauthorized use or disclosure
- The purposes for which we process the information
- Applicable legal, regulatory, tax, or accounting requirements
Upon expiration of the applicable retention period, we will securely delete or anonymize your personal information in accordance with our data retention procedures.
7. Your Rights and Choices
Subject to applicable laws and regulations, you may have certain rights regarding your personal information:
- Access: Request information about the personal data we process about you
- Rectification: Request correction of inaccurate or incomplete information
- Erasure: Request deletion of your personal information under certain circumstances
- Data Portability: Request a copy of your data in a structured, machine-readable format
- Restriction: Request limitation of processing under specific conditions
- Objection: Object to certain types of processing, including direct marketing
- Consent Withdrawal: Withdraw previously provided consent where processing is based on consent
To exercise these rights or for any privacy-related inquiries, please contact us using the information provided in Section 13. We will respond to your request in accordance with applicable laws and within the required timeframes.
8. Cookies and Tracking Technologies
We employ cookies, web beacons, pixels, and similar tracking technologies to enhance user experience and gather usage analytics. This includes Google Analytics, which provides insights into website performance and user behavior patterns.
You may manage cookie preferences through your browser settings, though disabling certain cookies may impact service functionality. For detailed information about Google Analytics data practices and opt-out options, please visit: https://tools.google.com/dlpage/gaoptout
9. Third-Party Links and Services
Our services may contain links to external websites or integrate with third-party platforms not owned or controlled by us. We are not responsible for the privacy practices or content of such third parties. We encourage you to review the privacy policies of any external services before providing personal information.
10. International Data Transfers and Regional Compliance
Personal information may be transferred to, stored, and processed in jurisdictions other than your country of residence. We implement appropriate safeguards to ensure your information receives adequate protection in accordance with applicable data protection laws.
10.1 For European Union Users (GDPR)
If you are located in the European Union, you have additional rights under the General Data Protection Regulation (GDPR), including:
- The right to data portability
- The right to object to processing for direct marketing
- The right to lodge a complaint with supervisory authorities
- Enhanced consent requirements for certain data processing
10.2 For California Users (CCPA)
If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA), including:
- The right to know what personal information is collected
- The right to delete personal information
- The right to opt-out of the sale of personal information (Note: We do not sell personal information)
- The right to non-discrimination for exercising your rights
10.3 Governing Law
This Privacy Policy and our data processing practices are governed by applicable data protection laws in the jurisdictions where we operate and where our users are located.
11. Children’s Privacy
Our services are intended for users who have reached the age of majority in their respective jurisdictions. We do not knowingly collect personal information from minors without appropriate parental or guardian consent. If we become aware that we have inadvertently collected information from a minor, we will take prompt steps to delete such information from our systems.
12. Changes to This Privacy Policy
We reserve the right to modify this Privacy Policy at any time to reflect changes in our practices, services, or applicable regulations. Material changes will be communicated through prominent notice on our website or direct notification to registered users. The updated policy will become effective upon posting, and your continued use of our services constitutes acceptance of any modifications.
13. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Plexusbit Software
- Email: info[at]plexusbit.com
- Website: https://plexusbit.com
For privacy-specific inquiries, you may also contact us at the above email address.
This Privacy Policy is effective as of the date last updated above and applies to all users of Plexusbit Software’s services.